Refund Policy

Subscription-Based Service

SalesHog is billed as a recurring subscription (monthly or annual). When you subscribe, you get immediate access to our monitoring, alerting, and outreach features. Because the service is activated and usable from the moment payment is confirmed, subscription fees are generally non-refundable once a billing cycle has started.

Cancel Anytime

SalesHog does not offer a free trial or a free plan. Your paid subscription begins immediately upon signup.

You can cancel your subscription at any time. Cancellation stops future billing but does not refund the current billing period: you retain access until the end of the period you have already paid for.

When We Do Issue Refunds

We will issue a refund in the following cases:

• Duplicate charges: if you were accidentally billed twice for the same billing period.
• Billing errors: if you were charged an incorrect amount due to a system or pricing error on our end.
• Unauthorized charges: if a charge was made without your authorization (subject to verification).
• Service unavailability: if SalesHog was materially unavailable for an extended period due to an outage on our end, prorated for the downtime.

When Refunds Are Not Provided

• Change of mind after a billing cycle has started
• Underuse or non-use of the account during a paid period
• Cancellation requested after the renewal date has already passed
• Downgrading from a higher-tier plan mid-cycle (no partial refunds for the difference)

How to Request a Refund

To request a refund, contact us at support@saleshog.co with:

• The email address associated with your account
• The date and amount of the charge in question
• A brief explanation of the issue

We aim to respond to all refund requests within 3–5 business days.

Payment Processor

All payments are processed by our payment provider, Polar. Charges on your bank or card statement will appear under Polar's billing name. Refunds, once approved, are issued back to the original payment method and may take 5–10 business days to reflect, depending on your bank.

Chargebacks

If you believe a charge is incorrect, please contact us first at support@saleshog.co before filing a chargeback with your bank. Filing a chargeback without contacting us may result in immediate suspension of your account while the dispute is resolved.

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact

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