Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how our company ("we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you access or use our web application platform ("Service"). This Policy applies to all users of our Service, including visitors, registered users, and subscribers.

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Policy, you must not access or use our Service.

This Policy is incorporated by reference into our Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the provisions of the Terms of Service shall govern to the extent of such conflict.

Information We Collect

Account and Registration Information

When you create an account, we collect information necessary to set up and manage your profile. Depending on the registration method you choose, this may include your name, email address, and profile photo. You may also choose to sign up or authenticate using a third-party provider, in which case we receive only the information you authorise that provider to share with us. We use this information to create and maintain your account and to verify your identity.

Usage and Interaction Data

As you interact with our Service, we collect data about how you use the platform. This includes the features you access, actions you take within the Service, and the duration and frequency of your sessions. This information helps us understand how our platform is being used and allows us to deliver a personalized experience.

Technical and Device Information

We automatically collect certain technical information from your device and browser when you access the Service. This may include your IP address, browser type and version, operating system, device identifiers, screen resolution, and general geographic location derived from your IP address. This data is used to ensure the Service functions correctly across different environments and to help us troubleshoot issues.

Communication Data

If you contact us directly via email, feedback forms, or any other means we collect the content of your messages and any additional information you voluntarily provide. We use this information to respond to your inquiries, resolve issues, and improve our Service.

Connected Social Media Accounts

Our Service allows you to connect your social media accounts so that you can engage directly from within the platform. When you choose to connect a social account, we access only the permissions you explicitly grant, and we use that access solely to facilitate the features you use within the Service. You may revoke access to any connected social media account at any time, either directly through the app or by visiting the settings of the relevant social media platform itself. Once revoked, we will cease accessing that account immediately.

Billing and Payment Information

When you subscribe to our Service, payment processing is handled entirely by our third-party payment processor, Polar. We do not directly collect, store, or process your payment card details. We do retain records of your transaction history, subscription status, and billing dates for account management and support purposes.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing the Service: Processing your account registration, delivering the features and functionality of our platform, and ensuring a seamless user experience across all sessions.
• Personalisation: Tailoring the Service to your preferences, usage patterns, and business needs so that the platform delivers the most relevant insights and opportunities.
• Communication: Sending you important account-related notifications, responding to your requests via email, and keeping you informed about updates or changes that affect your use of the Service.
• Security and Fraud Prevention: Monitoring for unauthorized access, detecting and preventing fraudulent activity, and maintaining the integrity and safety of our platform and your account.
• Analytics and Improvement: Analysing usage patterns and performance data to identify areas for improvement, develop new features, and enhance the overall quality of our Service.
• Legal and Compliance: Fulfilling any legal obligations, responding to lawful requests from authorities, and ensuring our operations comply with applicable regulations.
• Billing and Subscription Management: Processing payments, managing your subscription lifecycle, and maintaining accurate records of your account and transaction history.

We do not use your personal information for purposes unrelated to the Service without your explicit consent. We are committed to using your data only in ways that are transparent, lawful, and aligned with the expectations outlined in this Policy.

Data Storage and Retention

Storage Location

Your personal information is stored on secure servers managed by our infrastructure providers. We select and maintain storage infrastructure that adheres to industry-standard security practices and compliance requirements. Depending on our operational needs, your data may be stored in one or more geographic regions.

Retention Period

We retain your personal information only while your account remains active or while it is needed to provide the Service. If you delete your account, the associated personal information is permanently deleted upon completion of the account deletion process, except where we are required to keep certain records by law.

Backup and Recovery

We use standard system recovery and security processes to keep the Service reliable and protected. Any personal information that is no longer needed is handled according to our deletion and retention practices.

Sharing and Disclosure of Information

Third-Party Service Providers

We may share your personal information with carefully selected third-party service providers who assist us in operating and improving the Service. These providers may include payment processors, cloud infrastructure providers, analytics platforms, and customer support tools. We only share the information necessary for them to perform their services, and we require that they maintain confidentiality and handle your data in accordance with applicable privacy laws.

Legal and Regulatory Requirements

We may disclose your personal information when required to do so by law, court order, or governmental authority. This includes situations involving the investigation or prevention of criminal activity, the enforcement of our Terms of Service, or the protection of the rights, property, or safety of our company, our users, or third parties. We will, where legally permissible, notify you of such disclosures in advance.

Business Transfers

In the event that our company undergoes a merger, acquisition, or sale of substantially all of its assets, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you of any such transfer and provide you with an opportunity to exercise your privacy rights in accordance with this Policy.

With Your Consent

Outside of the circumstances described above, we will not share your personal information with third parties without your explicit consent. You may withdraw your consent at any time, subject to any legal or contractual limitations that may apply.

Cookies and Tracking Technologies

Types of Tracking Technologies

Our Service may use cookies, local storage, session storage, and similar tracking technologies to enhance your experience and collect information about how you interact with the platform. These technologies allow us to remember your preferences, maintain your login state, and analyse usage patterns to improve the Service.

Essential vs. Non-Essential Cookies

Certain cookies and technologies are essential to the functioning of the Service and cannot be disabled without significantly impairing your ability to use the platform. These include cookies that maintain your authenticated session, store security tokens, and support core functionality. Non-essential cookies, such as those used for analytics or performance optimisation, may be configured or disabled through your browser settings or, where available, through our platform's cookie preferences.

Managing Cookies

You can control the use of non-essential cookies by adjusting your browser's privacy settings. Please note that disabling certain cookies may affect the functionality or performance of the Service. For detailed information on how to manage cookies in your specific browser, please consult your browser's documentation or support resources.

Security of Your Information

Security Measures

We take the protection of your personal information seriously and implement a range of industry-standard security measures to safeguard your data. These include encryption of data in transit and at rest, secure authentication protocols, access controls that limit employee access to your information on a need-to-know basis, regular security audits and vulnerability assessments, and secure coding practices throughout our development lifecycle.

Your Responsibility

While we do everything in our power to protect your data, the security of your account also depends on you. You are responsible for keeping your account credentials confidential, avoiding the use of easily guessable passwords, and promptly reporting any suspected unauthorised access to your account. Do not share your account details with anyone.

No Absolute Guarantee

No method of data transmission or storage over the internet can be guaranteed to be completely secure. We cannot warrant or guarantee that your information will remain secure at all times, and we are not liable for any unauthorised access or breach that occurs despite our reasonable security measures. In the event of a confirmed data breach that affects your personal information, we will notify you promptly and in accordance with applicable laws.

Your Privacy Rights

Access and Portability

You have the right to access the personal information we hold about you. You may request a copy of your data at any time by contacting us. We will provide your information in a commonly used, machine-readable format where reasonably practicable.

Correction and Update

If you believe any of your personal information held by us is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain profile details directly through your account settings. For changes that cannot be made through the interface, please contact us.

Deletion

You have the right to delete your account and all associated personal information at any time through your account settings. When you delete your account, we permanently delete the associated personal information at the end of the deletion process, except where we are required to retain specific records by law.

Restriction and Objection

Depending on your jurisdiction, you may have the right to request that we restrict the processing of your personal information or to object to certain uses of your data. We will review such requests on a case-by-case basis and respond in accordance with applicable privacy laws.

Exercising Your Rights

To exercise any of the above rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable law. In some cases, we may need to verify your identity before processing your request to ensure the security of your account.

Children's Privacy

Our Service is intended exclusively for users who are at least 14 years of age. We do not knowingly collect, use, or disclose personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our records.

If you believe that a child under the age of 18 has provided us with personal information, please contact us immediately so that we can investigate and take appropriate action. Parents or guardians who have concerns about their child's information being collected should contact us without delay.

Third-Party Links and connections

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies solely to our Service and does not govern the privacy practices of any third parties. When you access or interact with third-party platforms, you do so at your own discretion and are subject to their respective privacy policies.

We encourage you to review the privacy policies of any third-party services you use in conjunction with our platform. We are not responsible for the privacy practices or content of third-party websites or services, and we cannot be held liable for any data collected or used by those parties independently.

International Data Transfers

Our Service operates on a global scale, and as a result, your personal information may be transferred to and processed on servers located outside of your country or jurisdiction. These transfers may include regions that do not provide the same level of data protection as your home jurisdiction.

By using our Service, you consent to the transfer of your information across international boundaries for the purposes described in this Policy. We take appropriate measures to ensure that such transfers are conducted in compliance with applicable data protection laws and that your information receives a comparable level of protection regardless of where it is stored or processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through email or a prominent notice on our Service at least 30 days before the changes take effect.

Your continued use of the Service after any modifications to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we handle your personal information.

If you have questions or concerns about any changes made to this Policy, please contact us. We are committed to being transparent about how your data is collected, used, and protected at all times.

Contact Information

We take all privacy-related inquiries seriously and are committed to responding to your concerns promptly and thoroughly. When reaching out regarding your personal data, please include sufficient detail about your request so that we can assist you as effectively and accurately as possible.

For questions related to your subscription or account management, please refer to our Terms of Service or our Refund Policy.

Acknowledgment

By using our Service, you acknowledge that you have read and understood this Privacy Policy in its entirety and agree to the collection, use, storage, and disclosure of your personal information as described herein. You further acknowledge that this Policy, together with our Terms of Service, represents the complete statement of our privacy practices.

You specifically acknowledge and agree to the following key points:

• We collect personal information necessary to provide, maintain, and improve our Service
• You may register using your email and name or choose a third-party authentication method, and we collect only the information you authorise
• You may connect social media accounts to use the Service, and you can revoke that access at any time from the app or directly from your social media platform
• Payment card details are processed exclusively by our third-party payment provider and are not stored by us
• Your data is retained only while your account is active; upon account deletion all associated data is permanently deleted immediately
• We may share your information with trusted service providers who assist in the operation of our platform
• You have the right to access, correct, and delete your personal data at any time through your account settings
• Your data may be transferred internationally as part of our service operations
• We may update this Policy with notice, and your continued use of the Service constitutes acceptance
• No method of data transmission or storage is absolutely secure, and we cannot guarantee complete protection against unauthorised access

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Service and may not create or maintain an account with us.